DELIVERY & RETURNS
Delivery & Returns
.Serendipity Bridal Boutique aims to provide all its customers with the best delivery service available. We use Royal Mail services for all of our online orders, UK and abroad. All UK customers have 2 regular delivery options Free Super Saver Delivery and Express Delivery
All of the products on this site are top quality authentic brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
If in the unlikely event that you are not completely satisfied with your purchase, please email firstname.lastname@example.org stating your order ID Number and what you want to exchange or return and why?
We will send you a returns authorisation code by email. Please put the authorisation code on the returns/exchange form sent out with your order.
NOTE – RETURNS/EXCHANGES WILL NOT BE ACCEPTED WITHOUT A RETURNS AUTHORISATION NUMBER.
All items returned to us must still be in original packaging ensuring that the labels have not been removed from the garment
Please Note: when trying on items of designer clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with all labels and tags attached with any enclosed returns/exchange documentation. As a service to our customers, Serendipity would like to point out that we cannot take responsibility for items once washed.
You are responsible for the cost of returning an item to us. We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund.
After receiving your return we will refund your credit/debit card (excluding original shipping costs) within 3 days of receipt, and the amount will be back on your account within a few days.
To exchange an item for a different size, simply specify the new size you require in the returns form. Unfortunately, we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return the item for a refund and purchase the new item separately.
Sale Returns Policy:
Items returned within 14 days of receipt, provided the items are resaleable with all tags attached will be Refunded within 5 working days.
*your statutory rights are not affected
63 Main Street
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